What I do for a living
To go into the phone repair business is not a joke thing for me at all. Although I must not lie, cool money is being made in phone repairs but the bad side is not for the weak in the phone repair business, not child play thing at all because some customer can frustrate the hell out of someone's life. To be straightforward I will say only strong ones survive in the phone business.
And I can now categorize myself as part of a strong one, seriously not easy, I faced a lot coming up in business. But as day go by I keep gathering experience to grow my phone business.
Going into the phone repair business is a big deal, no small task. While making good money fixes phones, the downside is not for weak people. Phone repair is very serious work, no child play because some customers can drive you crazy with frustration. To be honest, only tough people survive in this phone fix business.
I now consider myself one of the toughest people in this line work. I admit it is no easy road, I face many challenges and obstacles when starting out. But as time passes, I continue to learn and gain valuable experience to help grow my phone repair operation.
Phone repair looks simple from outside but very complex and demands patience when dealing with customer issues. Some people bring phones that suffer major water damage or drop on hard surfaces, display smash to pieces. They expect quick cheap fixes for devices that are destroyed beyond repair in some cases.
Other customers have unrealistic expectations on turnaround time for intricate logic board level repair work. They want premium flagship phones like the latest iPhone or Galaxy all fixed the same day. But this kind of advanced repair takes days, sometimes weeks, proper diagnosis and repair. Customers get upset over the timeline, act like we purposely delay the return of the phone.
Then there is an issue with customers not backing up data before bringing in the phone. We tell them to back up as precaution but they never listen. After the repair is complete and phone reset to factory fresh, they throw a fit about lost contact, photos, notes and other personal data we have no way to recover. This led to a big argument and headache.
On top of that, we deal with shady customers try to bring in phone they themselves break or steal from someone else and demand we repair no question asked. When we refuse on principle to say we don't work on the phone without proof of ownership, they get all hostile and aggressive. Sometimes they threaten violence or damage to shops.
With all this constant remarks and complaints from customers, it takes thick skin and a cool head to run a successful phone repair business. You have to control anger and continue offering professionalism service no matter what kind of whining or tantrum is thrown at you. Cannot let emotion get the better of you if you want to thrive in this industry.
It is a learning experience to develop the right mindset for deal with difficult people. Over a year of repeated situations, you become numb to nonsense. You learn to choose battles and not let every comment or setback ruin your day or motivation. You have to be tough mentally to survive the grind.
On the positive side, the repeat customers who are respectful and appreciative of your craft make up for all the negative ones. Pleasing the good client and seeing a smile on their face when you revive their damaged device is reward in itself for hard work. The gratitude keeps you going even with struggles.
Overall, breaking into the phone repair field is not an easy feat to accomplish. It takes dedication, street smarts and ability to problem solve beyond just technical repair skills. Having the right mental toughness is key for longevity. Not a business for the weak mind or weak heart. Only the grittiest and most determined phone techs survive the long haul.
I am thankful to now call myself a part of the resilient phone repair tribe. The journey get me here not smooth sailing, but each experience was a lesson that helped me grow tough skin and composure needed to withstand any storm that comes from customer madness. My commitment to craft is what keeps me persevering through many trials and tribulations. Going forward I have confidence in myself to handle any situation thrown my way for success.
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