When I read you I was thinking about when I lived in Argentina... those things would not have been solved like that, maybe I would have been complaining and complaining for days and days for each thing... the internet companies don't work like that, they are the worst there is, let alone a person to fix the heating... they never arrive. Here in Spain things are different, quite effective, but the good thing is that I learned to be a handyman, with my brother we fixed a house that we had in Argentina... even the water pipes I put in, the light cables, fixing roofs and much more. If I have a problem, I call my brother and the solution comes... the internet issue, I had to change company two months ago, bad service, poor coverage with data. Now I am better and cheaper!
At least everything was solved, good for that!