RE: A Bridge That Will Be Burnt, Or ...

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RE: A Bridge That Will Be Burnt, Or ...

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tamaralovelace in Rant, Complain, Talk • 7 days ago

I'm afraid that will be the way of all customer service, support, help desk dealings in the near future. Like the website that offered human assistance, the businesses that offer real live people to help will prosper.

We've had a flood of self checkout kiosks in stores of all kinds, with no live help at the cash registers. This has been going on for years now, but recently some of the stores have been removing them in favor of real people manning the checkout lanes again. I wish more places would recognize and value the human to human connection.

7 days ago in Rant, Complain, Talk by tamaralovelace

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erikah 7 days ago

Like the website that offered human assistance, the businesses that offer real live people to help will prosper.

This is my hope too as I don't see any other efficient way. AI is good but only till one point, where human assistance is needed and those who recognize the importance, are going to prosper.

I can't even begin to imagine what it means to have no help at checkout. We have these self checkouts in most of the big stores, but there's always someone there to help, mostly because, unfortunately, a good part of the buyers have no clue how to do it. The other reason is, some products need confirmation you're over 18, others are giving error message when you place them on the scale and there's always something.

I think this process is going to take some time.

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tamaralovelace 6 days ago

I think you're right in that it will take time. What I don't understand is what they expect people to do when there is no need for human intervention to complete tasks. I guess that's what the UBI is intended to do...keep people on the couch, isolated from the rest of society. Strange times we are living in.

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