I received a strange debit alert on my phone. It was strange because I didn't make any transaction. I first of all checked if I had lost my ATM card and maybe scammers were on my account, but that wasn't the case. My ATM was right inside my wallet, and I didn't lose my phone either. I should have said maybe these scammers had access to my mobile app.
I glared at the debit alert for minutes, and I couldn't place it. It was the weekend, and the more I called the customer care; the more their phone rang unendingly without picking up. I was impatient; I was left with just #700 as my balance. I wanted to shop for parents' inter house sportswear that afternoon, but my plan got shattered. I was biased and felt insecure about my account.
It was a Valentine's Day celebrated with sadness. I was moody all day and waited for Monday to come so I could storm the bank with my complaint. Monday came, and I quickly dressed up to go to the bank. The kind of traffic on the road was terrible. A journey of 30 minutes took me almost the whole day; at one point my husband said I should return back home and keep calling them on the phone, but I said no, I must suffer my flesh in the traffic and see the end of the game with these bank people.
When the traffic looked like it was arranged by my village people, I got down from the vehicle and picked a bike down to the bank; it was remaining just 3 minutes for the bank to shut its door for their customers, but I was given access. I quickly find my way to the customer service section and show them the strange debit alert.
To my greatest surprise, they said I took a loan from the government. Which loan? I asked. Can I see the details and the evidence? A lot of questions were flowing from my mouth, but they kept speaking grammar and also said I should think through to know if I signed to be a guarantor for someone who took a loan. I thought of all that, but nothing like that.
Since I can't remember taking a loan from them, which isn't my culture, I believe the bank is supposed to provide me with details of this said loan, but they didn't. Is something wrong somewhere? Am I save with my fiat account? I have been down since yesterday, not just happy and scared of crediting my account too.
I have decided to think through all this drama and return back to the back with a fresh energy to fix the whole mess soon.