All, doing a 5 minute freewrite. Thank you for reading.
Sometimes after a survey, there tends to be action items being formulated to address the concern and areas where the response wasn't as good as expected. While on an engineering sense, this is the right thing to do but do we always need to have a fix the current system just because of the survey results?
We must fundamentally remember that we are humans and not machines. There are feelings involved when putting up a response. To improve things, it is not always the case of putting a fix to the system. Systems have been setup for long periods and people have already refined it as they work. Does a survey result tells us that there is no confidence in the system? Survey results are a collection response to situations and how things are done and it does not necessarily mean that the system is bad. We refine things, not fix things that aren't broken. Spend more time listening than just blindly administering things that could inadvertently cause more unhappiness.
