We ran a small business that depended on internet sales. To get orders on some of the big platforms, you had to quickly handle complaints which sounds great but basically you had to refund anyone that complained for any reason. We weren't on Amazon but Amazon is that way now. If you sell on Amazon and get a complaint, if you don't refund Amazon will step in and refund. Refunds with no questions asked is really hard on small businesses. Often times the buyer would just have regrets - we did everything right and delivered what they ordered but they could still complain and get their money back. Just putting a different perspective out there. This is a problem from both sides - buyer and seller.