They probably use everyone's money to invest short term for those 7 days and while there might have been some justification for this 20 years ago, I can see no other reason why they make us wait 5-7 business days for a simple transfer. I hate banks and avoid using them as much as possible. I'm just impressed you were able to get a human being on the phone even though they couldn't speak properly.
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I was wondering if I would go to the bank and ask them to show me the route of the money with timestamps, what would they say. Most likely the answer I would get is Not possible as they need to protect ... what they did or whoever did it.
I hate banks too and have thought a lot, before choosing this option and only did it because there was no other.