I get it but this is over 20,000 people. This was a concert. Even we as humans can't make the perfect decisions all the time and that was the point to the whole movie. Human behaviour. The funny thing is when you're watching as the audience it's easy to think that you can just get the guy. But in real life, you could pass a girl being kidnapped and have no idea that's what is happening.
Raven felt that the man who was at stake was more important which she was right. Why? Before the police got there that door would have broken down, he will hit the button and the guy dies. He gets apprehended but that house is never discovered? It would have been more disappointing.
Like I said. Human behaviour. This just made it all the more satisfying because humans are wired to function differently. Cooper was barely human and why he could defy the law. Every other person operated with a certain kind of mindset. Like I pointed out, the Profiler forgot one very simple but critical detail. So did the whole of the police... Cooper was an ordinary man.