I can so relate! and have learned the hard way that most of the time people just want you to listen and be compassionate. Very, very rarely do they actually want your advice because, most of the time the advice is that they need to work harder or be a better person in some way, which is not fun to hear. It kinda goes against my nature but I have learned to just be quite and listen and say "oh that must be hard for you" or something along those lines.