That behavior of the bank employees are very discourteous and disrespectful. Their duty is to explain you what the procedure is and if you need help you can say so, right? But human beings tend to make judgments a priori which are many times very wrong.
Saludos!
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That's the word, they're disrespectful. They assume I have no idea what the internet is and that I don't know how to make online transactions, and they're wrong. This is common behavior among many young people.
Best regards.