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RE: My experience with Eureka Forbes

in #grievance • 3 days ago

I'm sorry to hear you had so many issues with the customer support. I recognized the same pattern from my personal experience, in a completely different niche...

I had issues with my Internet provider a few months ago, and, like you, I couldn't get a live person on the phone at all! For days and days! In the end, I got an idea to dial and ask for a SALES person, as I would like to contract their services, and surprise, surprise, I got a person on the line immediately! She wasn't happy when I said that I'm already a customer with an issue, and I would like to be connected with someone from technical support... 😃

The story is always the same... When they want to sell something to us, they will call us 10 times, but when you need some support, there is nobody to attend to you...

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3 days ago in #grievance by
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         2 days ago 

        That's the only way to deal with them, you need to get rough with them only then they get serious about taking any action. Most of these companies are using whatsapp automated messages where I never find my issue to report.
        At the time of selling they give big promises and after that nothing, they just disappear.

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               yesterday 

              Most of these companies are using whatsapp automated messages where I never find my issue to report.

              With AI, it will get even worse... Especially for problems that are not possible to solve with "words"...

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