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Honestly, if I were the one, I would do exactly what you did because nobody plays with my money. How can they be debitting me when I didn't withdrawn any money. And also, maybe you should think deeply again with the loan the bank claim you took and after seeing no result go back and let them know.
​Don't give up ma'am until they show you the evidence of the loan they claim you took.

Sure ..I no dey give up oo